If you are not satisfied with your purchase of any Products or Service we provide, we are here to help in any way we can, may that be your money returned or a replacement item(s) sent. You reserve the right to a refund or an exchange if any Products are faulty or defective from the intended purpose. All orders are fulfilled by Order a Print.



  1. You have 7 days to qualify for a refund of any product you received. To be eligible for a refund the goods provided must be in an unused condition as you received upon delivery in its original packaging and with suitable means of receipt included with the return item.

  2. Order a Print - "If the order arrives damaged or if the product is defective, the customer can contact us to return it within 7 days of the delivery date. We will investigate and if relevant, will refund them for the damaged or defective items, or replace it at our discretion".

  3. On receipt of the goods, if there is any damage present you must immediately notify us via email addresses provided: or

Please supply your name and order number in the email.


  1. Order a print will notify you of receipt of the returned items via email and begin the inspection process to determine if a replacement and/or refund is/are available depending if the items returned are in original packaging, not tampered or damaged and in re-sellable condition.

  2. If the above criteria have been met then a refund will be processed to the original payment method. Please note that any refund will take a few days to return to your account depending on card issuer or bank.



  1. If the goods returned are not fit for resale and have been damaged in transit Patrick Alexander reserves the right to cancel your claim of any refund and / or exchange. Please note that this is only if the product is defective or not fit for purpose out with your control.



  1. if you are returning any goods to the original seller (Order a Print) you must do so by insured means to ensure that goods can be tracked and traced to the delivery point.

  2. You are responsible for the return shipping costs.

  3. Should your refund be accepted, you are not liable to receive the original shipping cost as part of the refund, only the value of goods purchased.



  1. Digital products such as image licensing, single image downloads, wallpapers, screensavers are not subject to our returns policy due to the nature of the product.



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